How to Open a Ticket

Our helpdesk can be reached for prompt technical support or follow-up by the 3 ways listed below. It is highly recommended that you use the Report an Issue feature on our website for quickest response time.

 

Contact us at 614.333.0000 Option 2
  • Call in! We’d be happy to open a ticket for you.
Email us at helpdesk@aheliotech.com
  • Email us! Please include full detail regarding the current issue along with full contact information of the user that is experiencing the issue. Our ticketing system will automatically turn your email into a trouble ticket that our support staff will follow up on quickly.
Visit us at www.aheliotech.com/support-ticket/
  • Visit our website! Simply follow the steps to report your issue and we’ll follow up accordingly.